Job Overview:
As a Support Engineer specializing in Microsoft Azure Cloud and Infrastructure, you will play a crucial role in ensuring the smooth operation and support of various IT systems. This role encompasses a wide range of responsibilities, from managing Microsoft Azure Cloud services to providing desktop support and ensuring the security and functionality of network infrastructure. The ideal candidate should possess in-depth knowledge of Microsoft technologies, networking, and security protocols, along with experience in client interaction and data centre operations.
Key Responsibilities:
Microsoft Azure Cloud:
Manage and troubleshoot Microsoft Azure Cloud services.
Manage and monitor Azure cloud environments, ensuring optimal performance and security
Deploy and configure virtual machines, storage, and networking components in Azure.
Implement and optimize Azure resources for scalability and efficiency.
Work with Azure Active Directory and Office 365 Admin Portal for user and group management.
Infrastructure Management:
Administer Windows servers, Domain Controllers, and Active Directory.
Handle Microsoft Exchange 2016 for email services and support.
Configure and manage inTune for device management.
Oversee/configure Ubiquiti WiFi access points and VLAN configurations.
Networking and Security:
Maintain and troubleshoot TCP/IP, DNS, and general network-related issues.
Basic understanding of Cisco routers/switches and VoIP.
Basic understanding of Firewalls/Gateways.
Implement and manage Cisco VPN solutions.
Manage shared drive via NTFS permissions
Monitoring and Reporting:
Utilize PRTG for network monitoring and proactive issue resolution.
Monitor and manage shared drives, ensuring optimal performance.
Desktop Support:
Provide desktop support for end-users, resolving hardware and software issues.
Configure and troubleshoot desktops, laptops, mobile devices.
Client Interaction:
Offer telephone support to end-users, addressing queries and issues.
Foster a client-focused approach to understand and meet user needs.
Data Centre Operations:
Experience in working in data centres, ensuring hardware reliability and uptime.
Access Control:
Knowledge and experience with Paxton Access Control systems.
QUALIFICATIONS:
Certifications in Microsoft Azure, Office 365, and Cisco technologies are a plus.
Strong knowledge of Azure services, including but not limited to Azure Virtual Machines, Azure Storage, Azure Networking, and Azure Security.
Excellent troubleshooting and problem-solving skills.
Proven experience in technical support or a related role, with a focus on Azure cloud services.
Strong problem-solving skills and ability to work well under pressure.
Effective communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
Soft Skills:
Excellent communication skills for effective client interaction.
Ability to work collaboratively in a team and adapt to evolving technologies.
Proactive and self-motivated, with a keen attention to detail.
Certifications:
Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent.
Microsoft Certified: Azure Administrator Associate (AZ-104) or higher is a plus.
Benefits:
Casual dress
Company pension
Employee discount
Free flu jabs
Free parking
On-site parking
Referral programme
Sick pay
Transport links
UK visa sponsorship
Unlimited paid holidays
Work from home
Education:
GCSE or equivalent (preferred)
Experience:
Technical support: 1 year (preferred)
Customer service: 1 year (preferred)
